Managing a technology infrastructure for a Software as a Service (SaaS) offering can be extremely challenging when you're dealing with security, redundancy, and privacy issues. The cost and resources required to host solutions safely and effectively simply isn’t feasible for most companies. SaaShr is the technology partner that handles the infrastructure for service providers like you. We offer one of the most comprehensive Service Level Agreements (SLA) in the SaaS industry.
Having a true multi-tenant architecture enables you to provide the most up-to-date version of the software while ensuring that data from one company cannot be accessed by any other companies. For added security, we require all of our staff to utilize two-factor authentication when accessing applications. This authentication technology helps to reduce a number of security risks associated with logging in to the system, and is also available to you and your customers.
Data security and compliance were top of mind when developing our infrastructure. To ensure that we remain an industry leader in delivering SaaS, we complete recurring audits and certifications. Examples include:
- SSAE 16 - is an enhancement to the SAS70, which spells out how an external auditor should assess the internal controls of an outsourcing service provider and issue an attestation report to outside parties or to a client.
- Safe Harbor - prohibits the transfer of personal data to non-European Union nations that do not meet the European “adequacy” standard for privacy protection.
Our primary server farm resides in one of the only commercially available data centers compliant to the Department of Defense (DoD) standards for a Sensitive Compartmented Information Facility (SCIF).
Surrounded by an iron fence, the facility perimeter is equipped with pan-tilt-zoom (PTZ) surveillance cameras and a 24-hour guard station to monitor access. Only pre-approved visitors are granted access during normal business hours and may only access common meeting space. All parking for visitors is restricted to areas outside the fenced perimeter and employee access to the data center requires biometric identification.
All power and data lines are encased in armored conduit. Specially designed Lampertz vaults protect servers, network cabling, power sources, and related hardware against fire, smoke, water, moisture, and electromagnetic pulses. Vault doors are secured with biometric thumbprint readers and monitored by security cameras. Added security is achieved through a multiple-layer intrusion detection system consisting of custom firewall rule sets, private VLANs, and two layers of isolation.
The facility is designed so there is no single point of architecture failure. System operation is monitored 24x7x365 and includes N + N power redundancy, connectivity to multiple backbone providers, and variable switch load balancing. All new servers have hardened operating systems and are given vulnerability scans.
To ensure maximum uptime, the HVAC system maintains a consistent operating temperature and is powered by multiple 20-ton computer-room air conditioning units and three 100-ton chillers. Redundant power lines provide over 265 watts of power per square foot utilizing 2-megawatt transformers. In the event of a power outage, a 2-megawatt Caterpillar diesel generator provides full load in less than 10 seconds and can run for more than 24 hours without refueling. In the event of an emergency, time-guaranteed contracts with multiple diesel suppliers ensure uninterrupted service.
Are you a service provider interested in learning more about partnership opportunities and our technology? Click here to attain a copy of our partner kit.
Are you an end-user seeking a secure workforce management solution? Click here to find an accredited reseller in your area.
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