Flexible Solution Keeping Partners of SaaS.com Ahead of the Competition
BRIDGEWATER, N.J. - July 8, 2008 - WebApps, Inc. a.k.a. SaaS.com, a leading provider of Software as a Service (SaaS) with a major push in Workforce Management Solutions, enables recent partner Total Payroll Services, Inc. to support clients' ever changing needs with a single platform. Based out of Pennsylvania, Total Payroll Services, Inc. has been providing payroll, payroll taxes, and time keeping services for over 14 years.
Total Payroll Services, Inc. has been selling time and attendance solutions for about 12 years, and went through five vendors before finding SaaS.com. Previous vendors the organization partnered with provided solutions that were sufficiently simple to use, but Kathy Bisonic, President of Total Payroll Services, Inc., found that adopting a simpler solution meant sacrificing flexibility and configurability. "Our previous vendors satisfied the needs of our smaller clients, but there was a void between their needs and the needs of our medium size clients that we were not able to meet," Bisonic explained. "We realized we needed to move to a more web-based environment, away from old fashioned time and attendance, in order to satisfy the middle market."
With a solution flexible enough to expand or scale back functionality, Total Payroll Services, Inc. would be able to meet the unique needs of its clients, which is why Bisonic searched for a new vendor. "Partnering with one vendor that provided a simpler solution, basic clock in/out, became a problem when a client requested accruals, employee scheduling, request time off functionality, etc." stated Bisonic. "The features of that system would not change, even though the sophistication of users continually grows. There was no other solution for us outside of switching vendors again, which is the ultimate factor that drove us to SaaS.com."
As a partner of SaaS.com, Total Payroll Services, Inc. has gained the ability to upgrade functionality, without sacrificing simplicity. "We really like the Small Business Edition (SBE) and so do our clients, but now, the minute they ask for more, we're able to upgrade to the Enterprise Edition with just the flip of a switch without incurring configuration costs or conversion headaches."
SaaS.com offers a solution that allows partners to support various size clients across a broad spectrum of industries, by offering two products on one platform. The SBE is a scaled back version of the software to satisfy less complex time and attendance needs. The fully expanded version, or Enterprise Edition, includes a robust set of easy to configure, fully integrated back-office tools that address virtually every phase of workforce management.
"This system provides sophistication and an ability to integrate, which automatically improves the perception of a single platform," Bisonic continued. "We want our clients to have a sense of one platform and can do that because SaaS.com's system easily integrates with payroll."
Bisonic goes on to explain, "We actually had a potential client come to us a while back that would have been a large account. We had to turn them away because we just couldn't provide what they needed. With SaaS.com, we're now in a position to handle a similar client, and can offer a solution comparable to competitors in our market. We're really excited about that!"
Total Payroll Services, Inc. functions under its motto, "There is a difference." Known for its customer service, the organization provides personal attention and superior communication with clients, an important factor in dealing with payroll and time and attendance. Bisonic explained, "We strive to customize solutions to fit our clients, never to make our clients fit a solution."
About Total Payroll Services, Inc. -
Total Payroll Services, Inc., an independently, locally owned and operated company, was founded as the result of the need for quality, local payroll service. With over 40 years experience in the industry, its staff has the resources and expertise to handle the most sophisticated needs, yet provide the local personalized service that payroll requires. Total Payroll Services, Inc. is a member of The Payroll Group (TPG), American Payroll Association (APA), Lancaster Chamber of Commerce, and Pennsylvania Chamber of Business and Industry - - www.TotalPayroll.com.
About SaaS.com -
Formed in 2001, SaaS.com helps companies deliver both internal and consumer-facing applications as a service that are more intuitive, easier to deploy, and offer lower total cost of ownership. Two distinct business lines include a pre-existing set of Human Resource centric applications that are offered under a private-label model and a pure multi-application, multi-tenant delivery platform that can be coupled with industry-specific business logic and proprietary data to be delivered as a complete SaaS solution - - www.SaaS.com.
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