Saas

FAQs

THE SOFTWARE:

• What applications does SaaShr provide?
• What work environments are the applications designed for?
• What external systems and software do the applications interface with?
• Who hosts the applications?
• Do the applications require software to be installed on the desktop?
• How secure is a service provider's data and that of its customers with SaaShr?
• Does SaaShr maintain internal controls with regards to the information security and risk assessment?

THE DELIVERY MODEL:

• What is Software-as-a-Service (SaaS)?
• Why leverage a SaaS-based workforce management solution as a service provider?
• What benefits do customers leveraging a service provider experience under a SaaS model?

THE COMPANY:

• How long has SaaShr been in business?
• What types of service providers typically partner with SaaShr?
• What related products or services other than software does SaaShr provide?
• Where is SaaShr located?

THE SOFTWARE:

What applications does SaaShr provide?
We develop software to improve human productivity and organizational processes in the workplace, including Human Resources, Payroll, Time & Labor Management (TLM), and Customer Relationship Management (CRM).
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What work environments are the applications designed for?
Software features are simply enabled or disabled to support small to mid-sized organizations, from a few to a few thousand employees, across a broad spectrum of industries. Broadening your customer base is easier due to flexibility in utilizing applications individually, as a complete suite, or in conjunction with third party applications, content and/or services.
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What external systems and software do the applications interface with?
Standard Application Protocol Interfaces (APIs) simplify data exchange to and from most Payroll, Human Resources and other external systems. Depending on functionality and type of data being exchanged, a variety of data exchange mechanisms are available including, but not limited to, HTTP/HTTPS file transfers, web service interfaces, and FTP file data uploads. For external systems and software capable of sending data freely and securely, a mashup of multiple data sources can exist within a single screen of our application(s).
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Who hosts the applications?
With most partnerships, we host the applications. Given certain business expertise and/or transactional volume, alternative arrangements can be made in which you host the applications for your customers.
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Do the applications require software to be installed on the desktop?
No. As with most native web applications, the software is accessed through a browser.
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How secure is a service provider's data and that of its customers?
Our applications reside in one of the only commercially available hosting environments that is compliant with Department of Defense (DoD) standards for a Sensitive Compartmented Information Facility (SCIF). Our production and offsite disaster recovery environments have completed SAS70 Type II audits and hold SafeHarbor certifications.
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Does SaaShr maintain internal controls with regards to the information security and risk assessment?
We have recently completed our 2010 SAS 70 Type II audit. This audit was performed in accordance with the American Institute of Certified Public Accountants (AICPA) Statement on Auditing Standards (SAS) No. 70. The completion of this audit reflects our continued commitment to deliver reliable and secure software solutions that increase human productivity in the workplace.
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THE DELIVERY MODEL:

What is Software-as-a-Service (SaaS)?
The SaaS model is predicated on a one-to-many or multi-client delivery model whereby an application is shared across customers. Application access is granted and paid for based on a specified service period.
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Why leverage a SaaS-based workforce management solution as a service provider?
Without the necessity of having technical expertise onsite, service providers can leverage online tools that streamline sales and implementation initiatives, increasing revenue as operating costs and overall business risk decrease.
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What benefits do customers leveraging a service provider experience under a SaaS model?
Customers require significantly less up-front investment and few, if any, technical resources to implement and support an application. Additionally, by allowing customers to access the current version of an application without requiring software updates at their location(s), greater usability is achieved. Because of the "always on" and "available from anywhere" approach, customers are able to more freely exchange data with members of their organization and other systems.
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THE COMPANY:

How long has SaaShr been in business?
SaaShr is a subsidiary of WebApps, Inc., which was established in 2002.
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What types of service providers typically partner with SaaShr?
We partner with providers of Payroll, Human Resources and related services. Such organizations include Payroll Service Bureaus, Professional Employer Organizations (PEOs), Human Resources Outsourcing firms (HROs), Business Process Outsourcing firms (BPOs), Time & Attendance Value Added Resellers, Staffing Organizations, and other related service firms.
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What related products or services other than software does SaaShr provide?
In addition to developing software, we provide the necessary infrastructure, as well as professional services to assist with configuration, training and ongoing support.
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Where is SaaShr located?
Corporate offices are located in Branchburg, New Jersey, situated approximately halfway between New York City and Philadelphia. A secondary support and service center is located in Weldon Spring, Missouri, just outside of Saint Louis.
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